FREQUENTLY ASKED QUESTIONS

FOR PROPERTY OWNERS

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When should I expect to receive my owner statement?

Owners can view financial information anytime through the online owner portal. Our books are typically closed on the 15th of each month. Any rent payments received after the monthly cutoff may be included in the following month’s report.

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When will I receive my rental income?

Owner distributions are typically processed monthly for rents that have cleared and posted before the monthly cutoff date.

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What happens if the tenant pays late?

If rent is not received on time, late notices may be issued according to the lease agreement and Texas Property Code. Owners will be updated regarding delinquent tenants, payment arrangements, notices, eviction options, or lockout procedures when legally applicable.

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How are maintenance issues handled?

When a tenant submits a maintenance request, our team reviews the issue and coordinates with approved vendors when necessary. Owners may receive estimates, photos, and updates depending on the type of repair and owner approval requirements. Maintenance activity may also be tracked through the owner portal.

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How are emergency repairs handled?

Emergency repairs involving immediate health, safety, active leaks, sewer backups, electrical hazards, fire hazards, or major property damage may be handled immediately to help protect the property and tenant safety.

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Can I approve maintenance repairs before work begins?

Yes. For non emergency repairs exceeding the approved maintenance threshold, owners may be contacted for approval prior to work beginning whenever possible.

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Can I use my own vendors or contractors?

Yes. Owners may request to use preferred vendors or contractors. Vendors must provide proper insurance information when required and coordinate through our management system.

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How often are properties inspected?

Property inspections may include move in inspections, move out inspections, drive by inspections, and periodic property condition reviews. Photos and updates may be uploaded to the owner portal when available.

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Do you handle lease renewals?

Yes. Our team assists with lease renewal communication, rent reviews, renewal terms, and updated lease documentation.

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Do you manage HOA violations and city notices?

Yes. Bluebonnet Properties assists with HOA communication, city notices, compliance tracking, architectural requests, violation coordination, and related property matters.

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Do you provide commercial property management?

Yes. We provide residential and commercial property management services including lease administration, maintenance coordination, inspections, accounting support, owner reporting, and tenant communication.

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Do you manage Triple Net (NNN) properties?

Yes. Our commercial services include Triple Net lease management, CAM calculations, lease administration, commercial tenant coordination, accounting support, and financial reporting.

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Who keeps track of property paperwork and records?

Bluebonnet Properties maintains lease agreements, owner statements, invoices, maintenance documentation, tenant communication, and property related records through our management systems. Year end reporting and 1099 information may also be provided when applicable.

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FOR TENANTS

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What can I do in the tenant portal?

The online tenant portal allows tenants to:

• View account balances, charges, and payment history

• Pay rent online safely and securely

• Set up automatic rent payments

• Submit maintenance requests

• View and download lease agreements and documents

• Access important contact information

• Track maintenance updates and communication

• And more

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When is rent due?

Rent is due on the 1st of each month unless otherwise stated in the lease agreement. Late fees may apply according to the lease terms if rent is not received on time.

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What happens if my rent is late?

Late fees and additional charges may apply according to the lease agreement. Continued non payment may result in notices, legal action, eviction, or lockout procedures when legally applicable. Tenants are encouraged to contact management immediately if payment issues arise.

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How can I pay rent?

The preferred method is through the online tenant portal. Automatic payments may also be set up for convenience.

Additional payment methods may include:

• Online payment through the tenant portal

• Automatic recurring payments

• Zelle payments when approved

• Direct bank deposits using the provided deposit instructions

• Bringing payment to our office during normal business hours

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What happens if my payment is returned?

Returned payments may result in additional fees, late charges, and requirements for future certified funds payments according to the lease agreement.

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What should I do if I lose my key or get locked out?

Please submit a request through the tenant portal or contact management if urgent. Charges may apply for replacement keys, lockouts, garage remotes, mailbox keys, pool keys, or vendor dispatching according to the lease agreement.

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Why do I need renter’s insurance?

The landlord’s insurance typically does not cover a tenant’s personal belongings. Renter’s insurance helps protect your personal property in the event of theft, fire, water damage, or other unforeseen situations.

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How do I submit a maintenance request?

All maintenance requests must be submitted in writing through the tenant portal unless it is an emergency. This helps our team properly document, assign, and track repairs.

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What qualifies as a maintenance emergency?

Maintenance emergencies may include active flooding, sewer backups, gas leaks, fire hazards, major electrical issues, or situations involving immediate health and safety concerns. In emergencies involving danger to life or property, call 911 first and then contact management.

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Will I be charged for maintenance or vendor trip charges?

Certain leases may include maintenance deductibles, trip charges, repair responsibilities, or vendor dispatch fees depending on the terms of the signed lease agreement and any applicable addendums or special provisions.

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Trip charges may apply if management, vendors, or repair technicians are unable to access the property due to locked access, pets, security devices, missed appointments, tenant scheduling issues, or if no repair is required after dispatch.

Tenants should review:

• Paragraph 14C “Trip Charges”

• Paragraph 18E “Trip Charges”

• Paragraph 26 “Special Provisions”

of their lease agreement for additional details regarding maintenance responsibilities, repair procedures, deductibles, and trip charges.

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Can I make repairs myself?

No. Repairs or modifications completed without written management approval may not be reimbursed and may violate the lease agreement.

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Am I responsible for changing air filters and light bulbs?

Yes. Tenants are responsible for regularly changing HVAC filters, replacing light bulbs, smoke detector batteries, and maintaining routine tenant responsibilities outlined in the lease agreement.

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Can I paint or modify the property?

Any painting, alterations, installations, locks, cameras, satellite dishes, fixtures, or modifications require written approval from management before work begins.

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Can I have pets?

Pets are only permitted with written approval and any required pet agreements or deposits. Unauthorized pets may result in fees, penalties, or lease violations.

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Am I responsible for HOA violations?

Yes. Tenants must comply with HOA rules and community restrictions. Violations and related charges caused by tenant actions may become the tenant’s responsibility.

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Can guests stay at the property long term?

Guests staying beyond the time permitted in the lease or HOA rules may require written approval from management.

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Can I operate a business from the property?

Properties are intended for residential use only unless otherwise approved in writing. Businesses, daycare operations, illegal activity, or nuisance activity are prohibited.

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How does lease renewal work?

Lease renewal options are typically discussed prior to the lease expiration date. Renewal terms, rental adjustments, and updated lease conditions may be provided in writing for tenant review and signature.

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What happens if I do not renew my lease?

If proper written notice is not provided by either party, the lease may automatically renew on a month to month basis according to the lease terms.

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Can I terminate my lease early?

Early termination is subject to the lease agreement and Texas Property Code. Certain situations such as military deployment, family violence, or other qualifying legal situations may allow early termination rights.

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Can I sublease or assign my lease?

Subleasing or assigning the lease is not permitted without written approval from management.

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What happens during move out?

Tenants will receive move out instructions regarding cleaning, keys, forwarding address information, utilities, and property condition expectations. A move out inspection may be completed after the property is surrendered.

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When will my security deposit be returned?

Security deposits are processed according to the lease agreement and Texas Property Code after move out, surrender of possession, return of keys, and review of any applicable charges.

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What can be deducted from my security deposit?

Deductions may include unpaid rent, late fees, damages beyond normal wear and tear, cleaning, missing keys, smoking damages, unauthorized alterations, unpaid utilities, pet damages, or other lease related charges.

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Can I use my security deposit as last month’s rent?

No. Security deposits may not be used in place of rent payments.

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What happens if I leave items behind after move out?

Personal belongings left after move out may be removed, stored, donated, or disposed of according to Texas Property Code, and related charges may apply.

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What happens if I stay after my lease ends?

Remaining in the property after lease expiration without approval may result in holdover charges, increased daily rent, and legal action when necessary.

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GENERAL QUESTIONS

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How do I contact Bluebonnet Properties?

Owners and tenants may contact our team through the online portal, email, phone, or maintenance request system depending on the nature of the request.

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How does Bluebonnet Properties track communication and requests?

Our team uses organized property management systems to document communication, maintenance requests, invoices, inspections, tenant updates, owner updates, and vendor coordination to help ensure accountability and transparency.

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What areas do you serve?

Bluebonnet Properties provides residential and commercial property management services throughout Houston and surrounding areas.

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The information provided on this page is for general informational purposes only and does not replace or modify the terms of any signed lease agreement, addendum, renewal, HOA policy, or management agreement. In the event of any conflict, the signed agreement shall control.